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December 21, 2017

Working Together to Put Consumer Protection First

Welcome to week two of the Council’s Real Advice e-newsletter, bringing you information to support you in complying with new Consumer Protection Rules being introduced by the Superintendent of Real Estate in March 2018.

Beginning March 15, 2018 all BC real estate licensees will be required to:

  • No longer provide limited dual agency
  • Use a new mandatory Council form to disclose expected remuneration (i.e. payment)
  • Use a new mandatory Council form to explain to consumers the difference between being an unrepresented party and being represented by a real estate licensee as a client, and
  • Use a new mandatory Council form to explain the risks of being an unrepresented party in a real estate transaction.
In this brief video, Erin Seeley, the Council’s Executive Officer, explains why these changes were made, the goal of the new rules, and how the Council will help you navigate the new landscape of real estate services.

Answers to Your Questions

Since the Rules were announced in November, we’ve been encouraging licensees to send us questions. So far, more than 100 have been submitted, on a variety of issues.

Today, we’re answering some of the questions that we’ve heard most frequently, and each week we’ll continue to post new answers to your top questions.

Find answers to these questions and more in the New Rules FAQ on our website. Do you have a question that hasn’t been covered in our online FAQ? Send it to us, using our online form.

Here’s a snapshot of other questions we’ve received that we will be answering in the weeks ahead:

  • What will the ban on dual agency mean for small brokerages?
  • How should licensees handle former clients?
  • How should referral fees be handled?
  • How should licensees make disclosure of expected remuneration in multiple offer situations?
  • When is it appropriate to treat someone as an unrepresented party?
  • What will the ban on dual agency mean for niche markets, and for commercial transactions?